FAQ

How can I buy ski passes online?

In order to make a purchase, you need a user account for the online store, which only needs to be registered once. When shopping, select the desired products into the shopping cart, taking into account the correct expiration date for the product. After that, a user profile with a user’s photo is selected or created for each product. In the KeyCard section, you should choose either the purchase of a new KeyCard or the use of your existing KeyCard.

In order to load the lift ticket to an existing KeyCard, the KeyCard number is required. The number is a long series of numbers printed on the back of the card (e.g. 01-1614 7200 2500 3445 8000-01).
If you don't have your own KeyCard, you can buy it in the online store when buying a lift ticket. The purchased KeyCard and the lift ticket loaded on it are picked up from the ticket machines. You can check the locations of ticket machines here.

NOTE! KeyCard numbers starting with 25- and 29- have expired and are no longer in use at Levi Ski Resort. If the KeyCard has expired, a new one must be purchased.

You can pay for purchases in the online store with a credit card or online bank payment.

Can I buy several lift tickets at the same time?

You can buy lift tickets for the whole party at the same time. With your own user account, you can conveniently manage the lift ticket of several different people. Names, pictures and KeyCard number series remain stored in the user account.

What about kids and seniors?

Children under 6 years ski free when accompanied with an adult. Otherwise, the age limit for children is 11 years.

Persons over 65 years of old may use a senior ski pass (same cheaper price as for children).

Do I need an existing KeyCard?

You do not need an existing KeyCard to buy online. If you do not have a KeyCard, you can buy it online and pick it up from the ticket machines located around Levi or from ski pass office (Zero Point House, address Hissitie 8 Front slopes). 

Receipt and confirmation?

You will receive a receipt and confirmation to the email address you used in your purchase.

What is the difference between a KeyCard and a ski pass?

KeyCard is a plastic card which you use when you go through the lift gates at the resort. The ski pass (valid time to use the lifts) is loaded to your KeyCard.

Where do I find the KeyCard number?

The number of your KeyCard is a long serial number printed on the back of the card (for example 01-1614 7200 2500 3445 8000-01).

NOTE! KeyCards starting with 25 have expired and are no longer in use at Levi Ski Resort, if you have an expired KeyCard, you must buy a new KeyCard.

I forgot my KeyCard at home

Our ski pass office is happy to help you, address Zero Point Hissitie 8 Front slopes

Where should I keep my KeyCard?

The KeyCard must be in the left pocket of the jacket or trousers. At the lift gates, the lift ticket readers are located on the left side of the gate. Make sure that there is no smartphone or other cards in the same pocket that could interfere with the operation of the KeyCard. The KeyCard should not be folded or broken to avoid damaging its chip.

Do I have to choose a specific date?

Yes. The ski pass you purchased is valid for the period you chose.

Do I have to go to the ski pass office first?

If you bought a ski pass to an existing KeyCard, you can go directly to the lift gate which reloads the ski pass to your KeyCard (smart card).

If you did not have a KeyCard and ordered your ski pass online, you'll need to pick it up from the ticket machines or from the ski pass offices at Zero Point and South Point. Ticket machines are located at the Zero Point, South Point, Activity Park (the lower station of Gondola 2000), Northeast Slopes (the lower station of lift nr 6), West Slopes, Hotel Crazy Reindeer reception and Levi Design Hotel reception.

What are Levi Black Points?

After registering as a Levi Black loyalty customer in the Levi Resort app, you can collect points for your purchases from the Levi Ski Resort web store, equipment rental shops and selected Levi Ski Resort stores (does not apply gift cards, alcohol or tobacco products). A purchase of one euro is equivalent to one Levi Black point. With loyalty points, you can redeem the benefits that appear in your app.

Read more about it here: levi.fi/leviblack-loyalty

How do I get Levi Black points for my webstore purchases?

Points are automatically added to your account when you login to the online shop with the same email address you used to register as a loyalty customer in the Levi Resort app. Please note that you must register as a loyalty customer before making purchases in the online shop. Points will not be given afterwards.

How do I pay with Avios at Levi Ski Resort’s webstore?

• Once you have selected your products and proceeded to your cart, in payment methods, choose ‘Pay with Avios'.
• This will prompt a log in on the Finnair Plus page. Please sign in with your membership number* and password*.
• Select whether you want to pay for your purchase with Avios only or combine Avios and cash. The points used to make the purchase will be automatically deducted from your Finnair Plus account.
• Check that your contact details are correct.
• You will shortly receive an email order confirmation from Levi Ski Resort

If you have forgotten your username or password to the Finnair Plus service, you can change your password here.

*When purchasing with Avios, you will need your email address or your Finnair Plus customer ID (this is your Finnair Plus customer number without the AY prefix and no spaces), and your password.

 

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